When you navigate to that section, you have the option of signing in with an existing account in the upper right hand corner instead of selecting "Create my account".Īfter you sign in with the account where you have the existing subscriptions, you will have the ability to redeem your license keys. What I found is that I can follow the instruction to "Activate a subscription for the first time." option which takes you to. You cannot renew your Microsoft Action Pack subscription in advance so your license will always expire before you have a chance to extend the end date or add additional users. There is a chicken before the egg scenario going on here though. The instructions provided in the Microsoft Partner Center still direct you to the Office 365 Admin portal to click on "Add License" or "Extend end date".
I realize that this is a very old post but the same issue exists even today. If I add new licenses, will it add It still shows 10 licenses expired even though no users are assigned to them.Īnd the support from MS on this one has been shocking - if this is the level of service for Partners, what is the acceptable level of service for customers? and we did EXACTLY what we were told to by partner support to get the licenses renewed when the portal didn't work correctly in the first place. But I swear it wasn't wrong within 30 days! Partner Support are not helping because they say they can only re-issue the key within 30 days. I am pretty sure the expiry date wasn't wrong but now, rather than the expired licenses disappearing they have now been merged into 10 licenses for 6 just months. There are no users assigned to them after all. I thought nothing of it thinking the old ones will drop off a month or so after they have expired. We followed their instructions and our products list on the Admin portal showed some weird botched version of two sets of licenses expiring at different times. We had trouble renewing (we have trouble EVERY year) and had to contact Partner Support. We have a similar but likely, the same problem. Has anyone manage to find a solution to this?
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